To be the best out there, businesses constantly look for ways to improve their marketing strategies and increase their ROI. One key aspect of this is call tracking, which allows businesses to track the sources of their phone leads and analyze call data to optimize their marketing efforts. And that’s where this Avanser review comes in.
Avanser is a real-time call tracking and analysis solution that provides businesses with valuable insights into their call performance. In this article, we will look in-depth at Avanser, its features, benefits, pricing, customer reviews, and integration capabilities, providing a comprehensive Avanser review for businesses looking to improve their call tracking and analysis.
What is Avanser?
Avanser is a real-time call tracking and analysis solution that enables businesses to track and analyze their inbound phone calls. It gives businesses valuable insights into their call performance, allowing them to optimize their marketing strategies, improve customer service, and ultimately increase their ROI.
Some of the critical features of Avanser include:
- Real-time call tracking: Avanser tracks all inbound phone calls, providing businesses with real-time data on the sources of their calls.
- Call recording and transcription: Avanser records and transcribes all inbound calls, allowing businesses to review calls and gain insights into their customer interactions.
- Customizable dashboards and reports: Avanser provides businesses with customizable dashboards and reports, enabling them to analyze their call data and track their performance.
- Call scoring and analysis: Avanser uses AI to score and analyze calls, identifying key areas for improvement and providing businesses with actionable insights.
- Integration with other platforms: Avanser integrates with a variety of other platforms, including Google Analytics and Salesforce, allowing businesses to streamline their marketing and sales efforts.
Benefits of using Avanser
- Improved marketing strategies: By tracking the sources of their phone leads, businesses can optimize their marketing strategies to generate more high-quality leads.
- Improved customer service: By analyzing customer interactions, businesses can identify areas for improvement and provide better customer service.
- Increased ROI: Businesses can increase their ROI and bottom line by optimizing their marketing strategies and improving customer service.
How does Avanser work?
Avanser works by providing businesses with a comprehensive call tracking and analysis solution that enables them to track the sources of their phone leads and analyze call data to optimize their marketing strategies and improve customer service.
Its call-tracking process involves assigning unique phone numbers to different marketing campaigns, allowing businesses to track the sources of their phone leads. When a customer calls one of these unique phone numbers, Avanser tracks the call and provides businesses with real-time data on the source of the call, the caller’s location, and other vital metrics.
The software dashboard provides businesses with a customizable interface to monitor their call data and track their performance. The dashboard includes a variety of metrics, such as call volume, call duration, and caller demographics, and can be customized to display the metrics that are most relevant to a business’s needs.
Avanser’s reporting capabilities enable businesses to generate detailed reports on their call data and track their performance over time. Reports can be customized to display a variety of metrics and can be exported in a variety of formats, including PDF and CSV.
Overall, Avanser’s call tracking and analysis process, dashboard, and reporting capabilities provide businesses with a comprehensive solution for tracking and analyzing their phone leads, optimizing their marketing strategies, and improving customer service.
Avanser offers a range of pricing plans tailored to different businesses’ needs.
The pricing for Avanser’s services is based on the features and services that a business chooses to include in its plan. Avanser’s pricing plans are charged in Australian Dollars (AUD).
Here is an overview of Avanser’s pricing plans:
- Exchange Based Routing (Per setup): $350 setup fee and $250 per month
- Post Code Prompting (Per setup): $350 setup fee and $250 per month
- Time-Based Routing (Per setup): $350 setup fee and $250 per month
- IVR (Per setup): $350 setup fee and $250 per month
- Smart IVR (Per setup): $350 setup fee and $250 per month
- Call Rotator (Per setup): $350 setup fee and $250 per month
- Pin-Based Routing/Custom Routing (Per setup): $350 setup fee and $250 per month
- Priority Caller Number Routing (Per number): $160 setup fee and $0 per month
Additional features that businesses can add to their Avanser plan include:
- Call Outcome (Per setup): $320 setup fee and $200 per month
- Custom Call Whisper (Per setup): $50 setup fee and $0 per month
- Voice Talent (Per recording): $55 setup fee and $0 per month
- Call Survey (Per setup): $320 setup fee and $200 per month
- ARTIC (Hosted Call Centre): $450 setup fee and $0 per month
- Call Recording – 12 Mth Storage (Per 50GB): $0 setup fee and $75 per month
It is important to note that the pricing for Avanser’s services is based on each business’s specific needs and requirements. As such, businesses are encouraged to contact Avanser directly to discuss their needs and receive personalized quotes.
In comparison to its competitors, Avanser’s pricing is in line with industry standards. While some competitors may offer slightly lower pricing for certain features, Avanser’s overall pricing is competitive and offers a comprehensive range of features and services.
Avanser offers a range of integration capabilities that enable users to connect the call data with other platforms and tools for enhanced data analysis and reporting.
Avanser integrates seamlessly with a range of third-party platforms such as Google Analytics, Salesforce, and HubSpot to provide users with a more comprehensive view of their customer’s journey. This integration allows businesses to gain more insights into their customer interactions and improve their overall customer experience.
Avanser also provides an API that allows businesses to integrate their call data with their internal systems and custom-built tools. This API provides users with complete control over their call data, enabling them to manipulate it to suit their specific needs.
Furthermore, Avanser’s integration capabilities allow businesses to streamline their workflow by automatically syncing call data with their CRM or marketing automation platforms. This can help businesses save time and resources by eliminating the need for manual data entry and ensuring that all data is accurate and up-to-date.
Summing it up, Avanser’s integration capabilities provide businesses with a range of options for integrating their call data with other platforms and tools. This enables them to gain more insights into their customer interactions, streamline their workflow, and improve their overall customer experience.
Frequently Asked Questions
What is the maximum number of concurrent calls that Avanser can handle?
Avanser can handle up to 500 concurrent calls, depending on the plan that you choose. It is the ideal solution for your inbound call analytics.
Does Avanser provide an API for integrating with other platforms?
Yes, Avanser provides an API that allows you to integrate with other platforms such as Salesforce, HubSpot, and Google Analytics for your lead and sales process.
How long are call recordings stored in Avanser?
Call recordings are stored for up to 12 months in Avanser’s cloud-based storage system, with the option to extend the storage period for an additional fee. You can also access call analytics and record incoming sales calls in the cloud.
Can Avanser provide real-time call tracking data?
Avanser provides real-time call tracking data through its online dashboard for your sales call, which allows you to monitor your call traffic and track your marketing campaigns with portal access provided for free.
Does Avanser support call routing based on caller location?
Avanser supports call routing based on caller location through its post-code prompting feature, which allows you to route calls to the nearest available agent based on the caller’s postcode.
To wrap up, Avanser is a powerful call tracking and analysis solution that provides real-time data to help businesses make informed decisions. Its comprehensive features include call tracking, call routing, call recording, and reporting capabilities. Avanser also offers a range of pricing plans, starting from as low as AUD 49 per month, with additional features available for an extra fee.
Avanser is an excellent choice for businesses looking for a reliable and efficient call tracking and analysis solution for their incoming sales calls. Its user-friendly dashboard, powerful reporting capabilities, and integration capabilities with popular platforms make it a top choice among its competitors. We highly recommend Avanser to businesses of all sizes looking to improve their call-handling process and gain valuable real-time business intelligence from their call data.