Are you tired of missing out on valuable insights from your business’s phone calls? Look no further than Delacon call recording!
In today’s fast-paced world, making the most out of every customer interaction is essential. Delacon provides a cost-effective solution for recording and analyzing your calls to improve your marketing strategies, sales performance, and customer service. In this blog post, we’ll be doing a Delacon review, to see how it fares with call recording, discussing its features, pricing, and support options.
Let’s dive in!
What is Delacon Call Recording?
Delacon call recording is a service that allows businesses to record and analyze their phone calls. With Delacon, businesses can gain valuable insights into their customers’ behavior, preferences, and pain points. The service works by assigning a unique tracking number to each visitor, which is then used to record and capture important call data.
The benefits of using Delacon call recording are numerous. By analyzing call data, businesses can improve their marketing strategies, identify areas for improvement in their customer service, and increase their sales performance. The service can also help businesses identify missed opportunities and improve their overall customer experience.
Delacon offers different types of call recording to suit various business needs. This includes basic call recording, which captures the audio of the call, as well as advanced features such as real-time call tracking metrics, keyword spotting, and transcription.
Industries that can benefit from Delacon call recording include healthcare, finance, real estate, and many others. For example, healthcare providers can use Delacon to improve patient satisfaction and quality of care, while real estate agents can use it to track leads and identify areas for improvement in their sales process.
Delacon Call Recording Features
Delacon call recording offers a range of features to help businesses improve their marketing strategies, customer service, and sales performance. One of the key features is advanced analytics and reporting, which provides businesses with valuable insights into their customer behavior and preferences.
Delacon’s real-time call tracking feature allows businesses to track calls as they happen, giving them immediate access to data and insights that they can use to improve their marketing campaigns. Keyword spotting is another powerful feature that allows businesses to identify keywords and phrases that are frequently used in their calls. This information can be used to optimize marketing campaigns and improve customer service.
Delacon also integrates seamlessly with other marketing tools, including Google Analytics and AdWords, allowing businesses to track the performance of their campaigns and make data-driven decisions.
Several businesses stand to benefit from using Delacon. For example, a real estate agency can use Delacon to track their leads and figure out that they were losing potential customers due to long wait times on the phone. By using Delacon to identify this issue, they will be able to optimize their customer service and improve their sales performance.
Overall, Delacon call recording is a powerful tool that provides businesses with valuable insights into customer behavior and preferences. With advanced analytics and reporting capabilities, real-time call tracking, and keyword spotting, businesses can optimize their marketing campaigns, improve customer service, and increase sales performance.
Delacron Pricing
Delacon offers two different pricing plans for call tracking: Business and Agency. Both plans offer a variety of features to help businesses track and analyze their calls, including local and toll-free numbers, call analytics, call notifications, call routing, dynamic numbers, call whisper messages, missed call email notifications, and call tracking reporting.
However, the Agency plan includes more advanced call routing features, such as IVR and Postcode Prompt, which come at an additional fee and must be requested directly from their sales team.
Here is a breakdown of the pricing for each plan:
Business Plan
- Setup fee per local call tracking number: US$0.00
- Monthly fee per local call tracking number: US$1.50
- Local number to landline answer point: US$0.05
- Local number to mobile answer point: US$0.05
- Setup fee per toll-free call tracking number: US$0.00
- Monthly fee per toll-free number: US$2.50
- Toll-free number to landline answer point: US$0.06
- Toll-free number to mobile answer point: US$0.06
- Call Feedback Survey monthly fee per number: US$5.00
- Call Recording monthly fee per number: US$0.00
- Call Recording usage fee per minute: US$0.03
Agency Plan
- Setup fee per local call tracking number: US$0.00
- Monthly fee per local call tracking number: US$1.50
- Local number to landline answer point: US$0.05
- Local number to mobile answer point: US$0.05
- Setup fee per toll-free call tracking number: US$0.00
- Monthly fee per toll-free number: US$2.50
- Toll-free number to landline answer point: US$0.06
- Toll-free number to mobile answer point: US$0.06
- Call Feedback Survey monthly fee per number: US$5.00
- Call Recording monthly fee per number: US$0.00
- Call Recording usage fee per minute: US$0.03
- Click to Call: Additional fee. Contact Delacon.
- IVR: Additional fee. Contact Delacon.
- Postcode Prompt: Additional fee. Contact Delacon.
- Exchange Based: Additional fee. Contact Delacon.
- Mobile Cell Tower Based: Additional fee. Contact Delacon.
- Inbound call from a Hong Kong local/national/mobile number terminating to a toll-free number: Additional fee. Contact Delacon.
- Inbound call from a Hong Kong local/national/mobile number terminating to an international number: Additional fee. Contact Delacon.
Delacon’s billing cycle is monthly, and customers are billed for the number of local and toll-free numbers they have, as well as any additional features they have selected, such as call feedback surveys or advanced call routing features. Customers can contact Delacon directly to request additional features and receive pricing information. For more information on Delacon’s call recording pricing and features, visit their website.
Delacon Support
Delacon is committed to providing excellent customer support to all of its clients. They have a team of highly skilled and knowledgeable support staff who are always available to assist clients with any questions or issues they may have.
Customers can contact Delacon’s support team via phone, email, or through the support portal on their website. They also provide an extensive knowledge base that includes articles, tutorials, and other resources to help customers make the most out of Delacon’s call recording service.
Delacon has helped many customers improve their call tracking and recording needs. For example, one client identified and rectified issues with their call handling procedures after analyzing call recordings through Delacon’s platform. Another client was able to optimize their marketing campaigns by tracking call conversions and using Delacon’s advanced analytics to determine which channels were driving the most leads.
Overall, Delacon’s commitment to excellent customer support and its advanced call recording features have helped numerous businesses improve their performance and drive growth. You can map out a buyer’s journey easily with all the data you have at hand.
Frequently Asked Questions
How does Delacon call recording work?
Delacon uses dynamic number insertion (DNI) to assign a unique tracking number to each visitor. When a call is made, Delacon records the call and captures important call data. You can analyze conversations later.
How can Delacon call recording benefit my business?
Delacon call recording can help businesses improve their marketing strategies, sales performance, and customer service by providing valuable insights into customer behavior and call trends. You can also categorize calls by type for easier recall.
What types of industries can benefit from Delacon call recording?
Delacon can benefit any industry that relies on phone calls for sales, customer service, or marketing. This includes healthcare, finance, real estate, and more with optimized call performance for their paid search campaigns.
How much does Delacon call recording cost?
Delacon offers different pricing plans based on the number of minutes recorded. Prices start as low as $45/month for 500 minutes. You also get tracking metrics, lead notifications, and more.
How does Delacon provide support to its customers?
Delacon offers various customer support channels such as email, phone, and live chat. They also provide extensive online resources such as a knowledge base, FAQs, and user guides to make the most of your call flows.
Conclusion
Delacon is a powerful and sophisticated call-tracking solution that allows businesses to track and analyze their phone calls. The service offers a wide range of features, including advanced analytics, real-time call tracking, and integration with other marketing tools. It also offers different pricing plans depending on the needs of the business, with a range of additional features available for an extra fee. The company is committed to providing excellent customer support, with a range of resources available for customers to get in touch.
By understanding how this service can help businesses improve their performance, readers can make an informed decision about whether or not to try Delacon for themselves.
